You’ve Got Questions. We’ve Got Answers.

What is a home maintenance plan?
A home maintenance plan is a scheduled, proactive service where we inspect and maintain the core systems in your home—like HVAC, plumbing, safety features, and more—to prevent costly breakdowns. Think of it like a wellness plan for your house.

How is Service Squad different from a home warranty?
Home warranties wait for things to break. We prevent them from breaking in the first place. No long claims process, no fine print—just scheduled visits, helpful technicians, and real peace of mind.

Is Service Squad a replacement for homeowners insurance?
No. Insurance covers sudden, accidental damage. We focus on keeping your home running smoothly through routine care and prevention.

How often do you come to my home?
That depends on your plan. We offer semiannual or quarterly maintenance plans for each of our pricing packages. Our visit frequency is dependent on whether you select a quarterly or semiannual visit schedule. Each visit is customized based on the season and your home’s needs.

How long does a visit take?
Most visits last between 30–90 minutes. We’ll give you a clear summary afterward, so you always know what we did and what we found.

Can I skip or reschedule a visit?
Absolutely. Life happens—we just ask that you give us 24 hours’ notice if possible. We’ll help you get rescheduled quickly.

What types of maintenance tasks are included?
We handle filter changes, safety checks, leak inspections, minor repairs, and more. Tasks vary by season and plan. View Checklist

Do you do repairs or installs?
We can handle many repairs and installations directly, and we’ll manage the work through our team whenever possible. If a project falls outside our scope, we’ll connect you with a trusted partner to get it done right.

Can you help in an emergency?
If you have an urgent issue, we’ll do our best to respond as quickly as possible. Response times may vary depending on your plan and the nature of the emergency, but we’ll always work to get you the help you need right away.

Where do you operate?
Our service area is the greater Central TX area (Waco and surrounding communities). View Our Full Service Area

Are you licensed and insured?
Yes. We’re fully insured, and locally operated right here in Central Texas.

How does billing work?
We offer flexible payment options where you can pay upfront for a discount or spread the total over 12 monthly payments. Either way, it’s a one-time annual agreement, billed in the way that works best for you.

Is there a contract?
Yes, our service runs on a one-year agreement. While it’s not a long-term contract beyond that, the plan can’t be canceled mid-year.

Can I gift a plan to someone else?
Absolutely. Many of our members gift plans to parents, newlyweds, or clients. Contact us to arrange a custom gift plan.